Can I return the goods bought?

All products with exception of faulty products, once sold, are non-returnable.

Return and exchange will only be allowed for items with manufacturer’s defects. Should this occur, posting fees will be bear by customer, with a condition that the product must not be used (and the original packaging with all the merchandise tags are still attached and are still in a re-sellable condition).

Gugu Malaysia must be notified within 3 days of receipt of your order and product be sent back to us within 7 days of receipt of your order. All returns must be accompanied by the original sales receipts.

Gugu Malaysia reserves the right to refuse a return or exchange of any item that does not meet the above requirements.

How to order and what is the payment method?

To know further, visit http://gugu.com.my/how-to-shop/

Can I make order alteration or cancellation?

Once payment has been made, orders cannot be altered or cancelled by customer. We would highly suggest for you to go through your shopping basket before you proceed to make payment.

If order is cancelled by Baby Mansion due to the unavailability of goods, full amount of product will be refunded.

How do I contact customer service?

We make our phone number transparent to our customers as we are committed to providing parents with superior service and encourage them to contact us with any questions or concerns.

We are reachable via phone 013-324 9867 or email gugumalaysia@gmail.com

How can I ensure the stock availability?

Everything you see on our website is available. If we don’t have stock, the system will not allow you to add it to your shopping basket.

I came across the name senangPay in gugu.com.my, what is senangPay?

SenangPay is the name of an Online Payment Gateway system. It is owned and managed by VE Services Sdn Bhd. which enables merchant to receive/collect payment from customer through Credit/Debit card and Internet Banking (fpx)

What is FPX?

FPX (Financial Process Exchange) is a payment channel that allows you to make payment via online real-time through your current or savings account. All you need is an internet banking account with any of FPX participating banks (i.e Maybank2u, CIMB Clicks, Bank Islam Online RHB Now & etc)

Can I pay with credit/debit card? What about the charges?

Yes, we accept payment via credit/debit card. All charges will be borne by gugu.com.my, and not our customers.

How quick can Gugu Malaysia deliver?

We ship in 1-2 days to many locations throughout West Malaysia. East Malaysia deliveries generally take 2-3 days.

For working parents who are more often at work, we highly encourage for you to get your products delivered straight to your office. This is to ensure you get your products in a timely manner.

How secure is shopping with gugu.com.my?

gugu.com.my accepts online credit card payments using senangPay (accredited by Bank Negara Malaysia) and it is a secured online system that offers our customers safe transactions over the internet with a secure payment gateway system (similar to PayPal). SenangPay also uses 3D secure where extra authentication from the bank is required.

Learn more about our security policy at http://gugu.com.my/privacy-policy/