Welcome to Gugu Website

Delivery and Shipping Method

Order confirmation
After you have placed and paid for your order we will send you a confirmation to your e-mail address. The moment your order is packed and ready to go, you will receive another e-mail with your shipping confirmation and tracking number.
You can even log into your customer profile for information about your order.

Approximate delivery time
2-5 business days.

Free delivery policy
Delivery is FREE within Klang Valley for all orders above RM50 (in a single receipt). 

Please note that FREE delivery is NOT available during SALE period (Example : Storewide Discount, Festive Season Sale, Year End Sale, and any other SALE period).

Delivery fee

Areas in Malaysia 1st 500gm 501gm – 1kg 1.1kg – 3kg 3.1kg – 10kg
West Malaysia RM8.00 RM10.00 RM15.00 RM20.00
Sabah / Sarawak RM15.00 RM20.00 RM25.00 RM45.00

Shipping cost estimation
You can estimate shipping rate before proceeding to checkout by following these steps:

1. After adding your products to your shopping cart, click on ‘View Cart’ right on top of the page.
2. Click on ‘CALCULATE SHIPPING’
3. Enter your Zip/Postal code and then click ‘Update Totals’.

Distribution partner
Poslaju & J&T

Returns / Exchanges
We allow return of products that are damaged due to faulty manufacturing. In such cases, the damaged products have to be returned first, before we sent out a replacement.

Postage fee to redeliver the item is to be borne solely by the customer.

Returns are accepted if returned within 14 days of receipt.

Please note that consumable items like food and skincare that have been opened/used are *non-returnable nor refundable*5

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Our Showroom :

15-A Jalan Tok Janggut, H35/H, Seksyen 35, Alam Impian, 40470 Shah Alam, Selangor.

Hotline:+60133249867
Email: info@gugu.com.my

Opening Hour

Daily : 10.00am – 5.00 pm

 

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